Creating a Ticket

Support tickets are the primary way to request help, report issues, or ask questions in Client Cove. Each ticket creates a structured record that your team can track from start to finish.

When to Create a Ticket

Create a ticket whenever you need to:

Report an issue or problem
Request a change or update
Ask a question that requires follow-up
Submit a formal request that needs tracking

For quick, informal questions, consider using the messaging feature instead.

How to Create a Ticket

Click Tickets in the left sidebar
Click the New Ticket button in the top-right corner
Fill in the required fields (subject, description, priority)
Attach any relevant files
Click Submit Ticket

Your service provider will be notified immediately and will respond within their stated response time.

Ticket Fields Explained

Field	Required	Description
Subject	Yes	A short summary of your request (keep it clear and specific)
Description	Yes	Detailed explanation of what you need help with
Priority	Yes	Low, Medium, High, or Urgent
Category	Optional	Helps route the ticket to the right team
Attachments	Optional	Screenshots, documents, or other supporting files

Priority Levels

Low — General questions or non-urgent requests
Medium — Standard requests that need attention within a few business days
High — Important issues that need prompt attention
Urgent — Critical issues that require immediate action

Attaching Files

You can attach files to your ticket to provide additional context:

Click the Attach Files button below the description field
Select files from your device or drag them into the upload area
Supported formats include PDF, DOCX, XLSX, PNG, JPG, and ZIP
Maximum file size is 25 MB per attachment

After Submitting

Once you submit a ticket:

You will receive a confirmation email with your ticket number
The ticket appears in your Open Tickets list on the dashboard
Your team will be notified and can begin working on it
You will receive notifications when there are updates