Contact Support
Need help with Client Cove? We are here to assist. Whether you have a technical issue, a question about a feature, or feedback to share, there are several ways to reach us.
Before You Contact Us
Save time by checking these resources first:
- FAQs — Answers to the most common questions
- Video Tutorials — Visual guides for common tasks
- Search this documentation — Use the search bar above to find relevant articles
- Check your ticket history — Your issue may have been addressed before
Support Channels
In-Portal Support
The fastest way to get help is through Client Cove itself:
- Go to Tickets in the sidebar
- Click New Ticket
- Select Support Request as the category
- Describe your issue in detail
- Submit the ticket
Email Support
Send an email to your service provider's support address. They will create a ticket on your behalf.
Live Chat
Some portals include a live chat widget in the bottom-right corner. Click the chat icon to start a conversation with a support agent during business hours.
Phone Support
Phone support availability depends on your service provider and plan. Check your portal's Help section for contact numbers.
What to Include
When contacting support, include:
- A clear description of the issue — What happened and what you expected
- Steps to reproduce — How can we see the same issue?
- Screenshots or screen recordings — Visual evidence is extremely helpful
- Your browser and device — For example, Chrome on macOS or Safari on iPhone
- Ticket number (if related to an existing ticket) — Helps us find context quickly
Response Times
Response times vary by plan and service provider:
| Priority | Typical Response Time |
|---|---|
| Urgent | Within 1 hour during business hours |
| High | Within 4 hours during business hours |
| Medium | Within 1 business day |
| Low | Within 2 business days |
Your service provider may have different SLAs. Check your portal agreement for specific response time commitments.