Secure Messaging

ClientCove includes a built-in messaging system so you can communicate with your service provider securely. All messages are encrypted and stored within the portal — no need for external email or chat tools.

Secure Messaging — threaded conversations with subscribers and read state.

Getting Started with Messaging

Access messaging from the Messages section in the left sidebar. You will see:

• Inbox — Messages sent to you
• Sent — Messages you have sent
• All Conversations — A unified view of all threads

Starting a Conversation

1. Click Messages in the sidebar
2. Click New Message
3. Select one or more recipients from your team
4. Enter a subject line
5. Type your message
6. Attach files if needed
7. Click Send

Recipients are notified immediately via in-app notification and email (if enabled in their preferences).

Message Features

Formatting

You can format messages using basic rich text options:

• Bold, italic, and underline
• Bullet and numbered lists
• Links to external resources

File Attachments

Attach files directly to messages. Supported formats match the file storage system — PDFs, images, documents, and more. Maximum attachment size is 25 MB.

Read Receipts

You can see when your message has been read. Read receipts appear as a checkmark next to the message timestamp.

Thread Organization

Messages are organized into conversation threads. All replies stay within the original thread, making it easy to follow discussions over time.

Deleting Conversations

Deleting a conversation only affects your messages. Everyone else in the conversation keeps it exactly where they have it — in their inbox, under a label, or in their own Deleted folder.

Move a conversation to Deleted

1. Open the conversation
2. Click the ⋮ (More actions) button at the top of the conversation
3. Click Delete message

The conversation moves to Deleted Messages right away — there is no confirmation step, because you can always bring it back.

Restore or delete forever

Open the Deleted Messages section in your message list. Each conversation there has two buttons:

• Restore — moves the conversation back to your inbox
• Delete forever — removes the conversation from your messages for good. It will no longer appear anywhere for you, and it cannot be restored.

Delete forever is only available from Deleted Messages, so a conversation always goes to Deleted first.

What other people see

• Delete and Delete forever never remove the conversation for anyone else. Other participants keep reading, replying to, and filing it as usual.
• A conversation is removed from the portal completely only after every participant has deleted it forever.

Security and Privacy

ClientCove messaging provides:

• Encryption in transit — Messages are encrypted using TLS during transmission
• Encryption at rest — Messages are stored encrypted on our servers
• Access controls — Only participants in a conversation can see its contents
• Audit logging — All messaging activity is logged for compliance purposes
• No third-party access — Messages never leave the ClientCove platform