Tracking Ticket Status
Stay informed about the progress of your support requests. Client Cove makes it easy to see where each ticket stands and what actions are needed.
Viewing Your Tickets
To see all your tickets:
- Click Tickets in the left sidebar
- You will see a list of all your tickets, sorted by most recent
- Click on any ticket to view its full details and conversation history
The ticket list shows the subject, status, priority, and last update time for each ticket.
Ticket Statuses
Each ticket moves through the following stages:
| Status | Meaning |
|---|---|
| Open | Your ticket has been submitted and is awaiting review |
| In Progress | Your team is actively working on your request |
| Awaiting Response | Your team needs additional information from you |
| On Hold | The ticket is paused (your team will explain why) |
| Resolved | The issue has been addressed |
| Closed | The ticket is complete and archived |
Understanding Status Changes
- When a ticket moves to Awaiting Response, check the latest comment for questions from your team
- Resolved tickets can be reopened within 7 days if the issue recurs
- Closed tickets are archived but remain searchable
Filtering and Sorting
Use the toolbar above the ticket list to filter and sort:
- Status filter — Show only Open, In Progress, or Resolved tickets
- Priority filter — Focus on high-priority items
- Date range — View tickets from a specific time period
- Sort order — Sort by newest, oldest, priority, or last updated
- Search — Find tickets by keyword in the subject or description
Notifications
Client Cove notifies you when your tickets are updated:
- In-app notification — A badge appears on the Tickets icon in the sidebar
- Email notification — You receive an email with the update details
- Dashboard widget — Updated tickets appear in your activity feed
You can customize notification preferences in Settings then Notifications.